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Extreme networks 970045420F48P4XLTAA POS

Extreme Networks Advanced Hardware Replacement Services offerings provide technical support, update and/or upgrade support, and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, service offerings cover the replacement part arrival within the response time specified for the service level purchased, subject to the conditions defined herein.Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center (“GTAC”) 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.

Extreme networks ExtremeWorks Premier 1 year(s) POS

Extreme Networks Premier Services Provide You with a Personal Advocate who will Track Every Case from Beginning to EndExpert knowledge at your fingertipsKnow you have the responsive networking expertise you need and take advantage of an engineering knowledge pool with extensive industry tenure.Unburden your staffRelieve your IT team from the demands of unfamiliar crisis scenarios and redirect their effort to the projects that align with their talents and existing skill set.Support when you need itCount on an expert support team. No matter who you talk with, they’re wearing an Extreme Networks badge.Whiteglove serviceRely on a single point of contact who will expedite your resolution. When you have a critical problem, your Premier Delivery Manager will work with you through to resolution.

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Extreme networks ExtremeWorks CLOUD TAC & OS 5 year(s) POS

Expert knowledge at your fingertipsGain the permanent networking expertise you need when things go wrong and take advantage of an engineering knowledge pool with extensive industry tenure.Unburden your staffRelieve your IT team from the demands of unfamiliar crisis scenarios and redirect their efforts to the projects that best align with their talents and existing skill set.Support when you need itCount on an expert support team. No matter who you talk with, they’re wearing an Extreme Networks badge.Whiteglove serviceRely on consistent first person resolution. If you call ExtremeWorks with a problem, we won’t transfer you from tier-to-tier. Your dedicated engineer will close your case.

Extreme networks 5Y ExtremeWorks CLOUD TAC & OS 5 year(s) POS

Expert knowledge at your fingertipsGain the permanent networking expertise you need when things go wrong and take advantage of an engineering knowledge pool with extensive industry tenure.Unburden your staffRelieve your IT team from the demands of unfamiliar crisis scenarios and redirect their efforts to the projects that best align with their talents and existing skill set.Support when you need itCount on an expert support team. No matter who you talk with, they’re wearing an Extreme Networks badge.Whiteglove serviceRely on consistent first person resolution. If you call ExtremeWorks with a problem, we won’t transfer you from tier-to-tier. Your dedicated engineer will close your case.

Extreme networks 1Y ExtremeWorks 1 year(s) POS

Expert knowledge at your fingertipsGain the permanent networking expertise you need when things go wrong and take advantage of an engineering knowledge pool with extensive industry tenure.Unburden your staffRelieve your IT team from the demands of unfamiliar crisis scenarios and redirect their efforts to the projects that best align with their talents and existing skill set.Support when you need itCount on an expert support team. No matter who you talk with, they’re wearing an Extreme Networks badge.Whiteglove serviceRely on consistent first person resolution. If you call ExtremeWorks with a problem, we won’t transfer you from tier-to-tier. Your dedicated engineer will close your case.

Extreme networks ExtremeWorks Managed Services ResponsePLUS 1 year(s) POS

ExtremeWorks Managed Services ResponsePLUS - Onsite offerings provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management technical support, Operational Software updates and upgrades and advanced parts replacement with on-site labor for Covered Products (as defined herein) according to particular levels of purchase. In addition customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues, saved configurations, an inventory database, and standardized network reports. A designated managed services account manager will be assigned and scheduled review sessions held. The ExtremeWorks Managed Services ResponsePLUS - Onsite service is designed to identify potentially critical network situations and take actions before they become business disruptions.Network and device events are detected and collected via the remote monitoring process are evaluated, correlated and presented to a team of Network Operations Center (NOC) support engineers who are specifically assigned to evaluateand take action to restore normal service operations. (Installing Operational Software update or upgrade, arranging for an onsite parts replacement, apply configuration setting, etc.)

Extreme networks 1Y ExtremeWorks Managed Services ResponsePLUS 1 year(s) POS

Expert knowledge at your fingertipsGain the permanent networking expertise you need when things go wrong and take advantage of an engineering knowledge pool with extensive industry tenure.Unburden your staffRelieve your IT team from the demands of unfamiliar crisis scenarios and redirect their efforts to the projects that best align with their talents and existing skill set.Support when you need itCount on an expert support team. No matter who you talk with, they’re wearing an Extreme Networks badge.Whiteglove serviceRely on consistent first person resolution. If you call ExtremeWorks with a problem, we won’t transfer you from tier-to-tier. Your dedicated engineer will close your case.