Know who sells and who ships

A store and a legal seller are different things

An Igniter store can recommend FUSE catalogue products. Buying through that recommendation remains a FUSE sale; the store is recorded as the source of the recommendation. The person who packs the order does not decide who the legal seller is.

The supported equipment resale arrangement has FUSE buy the equipment from the Igniter and sell it to the customer. The agreed purchase amount, customer sale and delivery responsibility must be reviewed before checkout becomes available. A separate model where the Igniter is the customer's legal seller and FUSE only charges a commission is not automatically activated by choosing seller delivery.

Agree delivery before taking payment

Equipment buyers can use Check delivery options to see the arrangements currently approved for a listing. Collection, FUSE delivery or seller delivery may be available. Each delivery quote names the service, eligible destination country and delivery charge. Complete the recipient address and review the equipment price, applicable VAT, delivery charge and final total before secure checkout.

As a seller, state your preferred arrangement in the listing. FUSE reviews the purchase price, costs and tax treatment, then offers an arrangement for you to accept. Check both your agreed equipment amount and who receives the shipping charge. Every new equipment order, including collection, needs a reviewed quote accepted by the seller. The quote fixes the supplier purchase amount, VAT, fulfilment costs and retained contribution; collection has no delivery charge. A preference in a listing does not book a carrier.

The initial collection and delivery flow is limited to reviewed domestic quotes with supported VAT treatment. Cross-border delivery, customs and unsupported tax models are unavailable through this flow. Contact FUSE to review an arrangement that is not offered instead of making promises in chat.

A dispatch email is a task, not proof of shipment

Wait for payment and the confirmed order. If FUSE arranges shipping, FUSE records the actual carrier booking, handover and tracking. If the seller ships, the seller completes the assigned dispatch task and records that evidence. The system does not turn an email, an intended booking or a typed tracking number into proof that a parcel has been handed over.

Carrier bookings and labels require the real carrier arrangement; they are not created automatically by choosing a delivery option. The buyer confirms receipt after the equipment arrives. For collection, the exact address is shared with the verified buyer after payment, the seller marks the equipment ready and the buyer confirms collection. Report missing, damaged or incorrect equipment through the order's return or problem controls and follow the return instructions.

Understand the amount you receive

A reward for a cleared FUSE recommendation is different from the purchase amount FUSE owes for your equipment. Under resale, FUSE's retained difference must cover its costs and tax obligations; it is not automatically a separate commission charged to the seller. Use the accepted arrangement and account record, not historic example percentages.

Delivery or a successful payment alone does not release the seller's money. Receipt, the published return period and the required payment, invoice and seller-bill checks must clear. HP, shopping points, paid subscriptions and council participation do not replace these checks or change the agreed amount.