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Returns & Refunds

Eligible FUSE orders can be returned within 14 days from delivery when unused and in original packaging. Defective, damaged or incorrect items ship back free.

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At a glance

3 essentials

14-Day Cooling Off

Under EU Distance Selling Regulations, you have 14 days from delivery to return most items for a full refund.

Simple Process

Contact info [at] yotltd.com to initiate your return. We'll provide instructions and a return authorisation.

Refund Timeline

Refunds are processed within 14 days of us receiving the returned item back at our facility.

Eligibility

Unused items in original, unopened packaging
Defective or damaged products (free return shipping)
Wrong item received (free return shipping)
Items used or installed beyond initial inspection
Custom-configured or built-to-order products
Software licences once activated or redeemed

Return Shipping

The buyer is responsible for return shipping costs unless the item is defective, damaged, or incorrect. In those cases, FUSE will cover the return shipping. All items must be securely packaged to prevent damage during transit.

How to Return

  1. Contact info [at] yotltd [dot] com with your order number and reason for return.
  2. Receive a Return Merchandise Authorisation (RMA) number and return instructions.
  3. Pack the item securely in its original packaging.
  4. Ship the item to the address provided with the RMA number clearly marked.
  5. Wait for inspection; your refund is processed within 14 days after FUSE receives the returned item.

Returns FAQs

How long do I have to return a FUSE order?

Most eligible items can be returned within 14 days from delivery under EU distance selling rules, provided they meet the return conditions.

Who pays for return shipping?

The buyer pays return shipping unless the item is defective, damaged, or incorrect. In those cases, FUSE covers return shipping.

Which items are not eligible for return?

Items used or installed beyond inspection, custom-configured products, built-to-order products, and activated software licences are generally not eligible for standard returns.

Questions? Contact our support team at info [at] yotltd [dot] com for assistance with any return.

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