Understand points at checkout

Check the available amount and the basket

Use the account that owns the shopping points. If point redemption is available, checkout calculates the eligible amount from the current basket and shows the discount before payment. Do not apply the HP number or a pending balance as shopping credit.

The conversion is 100 shopping points to €1 of eligible gross saving, subject to checkout eligibility and the amount the order can use. Tax calculation and rounding can affect the precise number of points applied. Review the final discount, VAT treatment, delivery charges and total before confirming payment. If the tax or delivery quote is unavailable, do not replace it with your own calculation.

A reservation protects your points

Starting a payment can reserve points so the same balance is not used twice. If you close the payment page or encounter an error, first check the order and wallet status. Avoid repeatedly starting new payments while the original payment outcome is unknown.

A refund or cancelled payment can require reconciliation before the wallet updates. If the order and reward record disagree, contact support with the order reference and a description of the issue. Never send full card details, passwords or payment secrets.

Treat membership benefits separately

A paid membership can have its own product eligibility, discount limits and shipping allowances. Discounts and shipping benefits must fit the supported product-margin and order rules. A shipping count allowance does not make every delivery free, and the eligible shipping benefit cannot be combined with shopping points or account credit on the same order. Check your active plan and the exact benefit shown for the order.

Igniter HP levels, shopping points and paid membership benefits are separate. New paid purchases and plan changes require a verified business account and an approved billing and VAT setup. Review the current recurring price and whether VAT is included or added at checkout. If upgrades are being prepared, do not treat an unavailable purchase as an active benefit.

Manage existing billing, invoices, payment details and cancellation through Subscriptions in your account. A payment-adjustment review may pause checkout benefits while billing management remains available. No lesson, council seat or Igniter level starts a subscription or guarantees cashback.