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MODULE 2: Your store · LESSON 3 OF 3 · Your workspace

Answer shoppers as an Igniter

Shoppers ask NOVA inside your store. Learn how questions reach your Inbox, how to answer well, when to escalate to FUSE and how your answer is labelled.

6 min3 knowledge checks · pass at 2 of 3

Watch NOVA show you

Help customers

Answer a shopper's public question from your Inbox and see it published on the listing. About 1 min 5 s, with your turn to try.

Read the transcript: Help customers
  1. When a shopper asks something only you can answer, it lands in your Inbox.
  2. Open the oldest question first.
  3. You see the product, who asked, and when they asked.
  4. If it's about price, stock, delivery or a payment, escalate it to FUSE rather than guessing.
  5. This one's yours. Answer from what you've tested or a cited spec, in plain words.
  6. Your turn. Publish the answer.
  7. It's published on the listing, labelled Igniter answer, for every shopper who comes next.
  8. Shoppers can mark it helpful, and helpful votes count towards your badges.
  9. Private chat with shoppers is off for now, so questions and answers are public. Keep every answer fit to be read by anyone.

A demonstration with example data. Your workspace shows your own store, and the features marked as opening in stages are not live yet.

Explore the idea

TRY IT HERE · PRACTICE ONLY

A shopper asks: does every port power an access point?

Igniter answer“Yes on ports 1–8 at 30 W each; I ran four access points on firmware 2.3. Ports 9–16 are data only.”

Published on the listing labelled “Igniter answer”: the model, the conditions you tested and the limit. NOVA can show it to the next shopper.

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