Help customers

1. When a shopper asks something only you can answer, it lands in your Inbox.
2. Open the oldest question first.
3. You see the product, who asked, and when they asked.
4. If it's about price, stock, delivery or a payment, escalate it to FUSE rather than guessing.
5. This one's yours. Answer from what you've tested or a cited spec, in plain words.
6. Your turn. Publish the answer.
7. It's published on the listing, labelled Igniter answer, for every shopper who comes next.
8. Shoppers can mark it helpful, and helpful votes count towards your badges.
9. Private chat with shoppers is off for now, so questions and answers are public. Keep every answer fit to be read by anyone.

A demonstration with example data. Your workspace shows your own store, and the features marked as opening in stages are not live yet.